The cloud-based web-conferencing platform presented by KloudCon aims to keep you connected to your remote contacts effortlessly while ensuring high definition video quality for every communication even in low bandwidth areas.
Multi-level IVR helps to route calls to multiple teams. Using this feature businesses can create their IVR menus for handling all incoming calls.
Business Phone numbers use the internet to make or receive calls. These numbers offer a lot of benefits to the business such as effective call routing and management, safeguarding the identity of employees and clients along with boosting agent productivity.
Integrating the KloudTalk Click-to-Call button on your business website will help your customers get in touch with your company’s representatives in real-time through voice calls, video calls or even group video conference calls.
Intelligent Call Routing feature of KloudTalk helps businesses to identify the caller and the reason for the call therefore directing the call to the agent most capable of solving the query.
With KloudTalk you can record all or any selected calls based on your requirements along with keeping a check on confidential data sharing and corporate espionage.
Text-to-speech feature in KloudTalk converts the normal language text into speech. With this feature, businesses can create audio to use instantly thereby eliminating any need to hire a professional voice artist for recording any voice messages.
Reporting and analysing are the key factors which help a business to recognise the parts that need improvement. The integrated call analytics and reporting in KloudTalk help you to achieve that without any additional software.
With KloudTalk businesses can manage and create their working time for different teams working at different locations. You can set active business hours and decide the time for incoming calls.
